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Terms & Conditions

About us

This website is owned and operated by:

Art Pens and Markers
11 Effingham Street
Ramsgate
Kent, CT11 9AT

Tel No: 01843 587194

Email: sales@artpens.uk

 

Ordering

When you place an order on this website you are making an offer to buy goods. An email confirming that the order has been received will be sent to you, the contract is confirmed upon supply of the goods. In the event that the goods are no longer available or if there was a mistake with the pricing, we will notify you and there would be no contract between us.

At present we only send goods within the UK, if an order is received with a delivery address outside the UK there would be no contract between us and we will issue a full refund.

Coupon codes can be used to claim a discount on the price of products only, the discount does not apply to any charge for postage. In the case of a discount code which requires a minimum purchase, any postage charge does not qualify toward the minimum purchase amount. If you meet the conditions to receive a coupon code, the notification will include details of the requirements to redeem the code. By using the coupon code you agree to its terms of use. 


Delivery

Goods are normally dispatched within a working day (Monday to Friday not including Bank Holidays). Goods are sent via Royal Mail 2nd  class post or, for larger orders, an equivalent courier service. Due to the Royal Mail pricing system which takes account to package size as well as weight your order may arrive in more than one package, we will notify you by email if your order has been sent in more than one package.

Returns

If you want to return an item please contact us within 14 days of taking delivery. Returned goods should be in unused condition with original packaging. When returning an item please include a note with your details and date of purchase.

On return we will refund the full amount of your original payment including any postage, we will also refund the cost of returning the item to us.

In the case of faulty or damaged goods we will offer a full refund or you can choose to accept a replacement (if available).

Use of Website

You are permitted access to this website for personal use. No part of this website may be reproduced online or offline without our written permission.

Information given to this website is covered by our privacy policy.

We make every effort to ensure that this website is available at all times, however website sometimes encounter downtime due to technical issues, we will not be liable if this website is unavailable at any time.

Any links to third party websites are for your convenience only, we have no responsibility for third party websites or their content. You may link to this website provided that you do not replicate any page on this website and do not imply that we are endorsing any services or products.

Deco Century Art Supplies uses industry standard practices to safeguard your personal identifiable information. Payment is taken via PayPal so that we do not have access to your payment details, during the payment process we ask for the personal information necessary to complete your order and communicate with you: your name, delivery address and email.

We make every effort to display and describe the products as accurately as possible. Colours vary from monitor to monitor and so the product images on this website are for illustrative purposes only, the goods and packaging may vary slightly from the pictures. We do not guarantee the correctness or completeness of the material on this website, we shall not be liable or responsible for any loss or damage that may result from the use of this website. We reserve the right to correct and update information without prior notice.

Prices and availability of products are subject to change without notice.

These Terms and Conditions are covered by English Law, by placing an order with us you agree to, and accept these terms as well as our Privacy Policy.